Shipping and Returns

Welcome to Njikoo’s Shipping and Returns page. We aim to make your shopping experience seamless and transparent. Please note that Njikoo is a marketplace connecting you with independent sellers. Therefore, shipping and return policies are set by each individual seller, but we provide a common framework and tools to ensure a trustworthy experience.

1. Shipping Information

How It Works:

1. Browse & Purchase: When you buy an item, you are purchasing from a specific Njikoo seller.
2. Seller Processes Order: The seller is notified and is responsible for preparing your item for shipment.
3. Shipping Details: The shipping methods, costs, processing times, and delivery estimates are clearly listed on each product page and at checkout. Please review these carefully before purchasing.

Key Points:

• Shipping Costs & Times: Vary by seller, product size/weight, and your delivery location. Domestic and international options may be available.
• Order Processing: Most sellers ship within 1-3 business days unless otherwise stated (e.g., “Made to Order” items).
• Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if available) to follow your package.
• Customs & Import Taxes: For international orders, any applicable customs fees or import taxes are the responsibility of the buyer. Njikoo and the seller have no control over these charges.

Need Shipping Info for an Order?
Go to “My Orders” in your Njikoo account for the most up-to-date status and seller contact information.

2. Returns & Refunds Policy

Because each seller manages their own inventory, return policies are set at the seller level. You will find the specific return policy for an item in the “Seller Information” section on the product page.

Standard Njikoo Marketplace Framework:
Most sellers on Njikoo offer a return window of 14 to 30 days from the date of delivery. To be eligible for a return, items must generally be:

• In original, unused condition.
• In the original packaging with all tags attached.
• Accompanied by proof of purchase.

Non-Returnable Items:
For hygiene and safety reasons, certain items are typically non-returnable (unless faulty), such as:

• Personalized or custom-made items.
• Intimate apparel, swimwear, or pierced jewelry.
• Digital products or downloadable software.
• Perishable goods.

How to Initiate a Return:

1. Log in to your Njikoo account and visit “My Orders.”
2. Select the item you wish to return and click “Request Return” or “Contact Seller.”
3. Clearly state your reason for the return. The seller will review your request and, if approved, provide you with return instructions and a return address.
4. Once the seller receives and inspects the returned item, they will notify you of the approval or rejection of your refund.

Refunds:

• Upon approval, your refund will be processed to your original payment method.
• Important: Shipping costs are often non-refundable. In cases where the return is due to a seller error (e.g., wrong item sent), the seller will typically cover return shipping.
• Refunds can take 5-10 business days to appear in your account after processing.

3. Damaged, Defective, or “Not as Described” Items

Njikoo protects buyers through our Buyer Guarantee. If your item arrives damaged, is defective, or is significantly not as described (e.g., wrong item, major difference from listing), you are protected.

1. Contact the seller immediately (within 48 hours of delivery is recommended) via your order page to resolve the issue.
2. If you cannot reach an agreement with the seller, you can escalate the issue to Njikoo Support within 30 days of delivery. We will mediate and help find a fair solution, which may include a return, refund, or replacement.

4. Need Help? Contact the Seller First

For any questions about shipping, returns, or your specific order, your first point of contact should always be the seller. They know their products and policies best.

• Visit “My Orders” in your account.
• Find the relevant order and click “Contact Seller” to send a direct message.

Njikoo Support is Here for You:
If you have an unresolved issue with a seller or need help navigating a dispute, our customer support team is ready to assist.
Contact Njikoo Support: contacts@njikoo.com or through our .

Last Updated: 10/02/2026